How to deal with negative reviews
Brand Spanking Marketing2022-11-15T13:12:52+02:00Never be afraid to answer a negative review, as leaving it unanswered only makes you appear aloof and uncaring. Once you have read the review, do not jump headfirst into an argument with your customer; instead, listen carefully and understand the feelings behind their words. Also, ensure that your tone is constantly apologetic and never defensive; remember, the reviewer is still a paying customer and should be treated as such. After receiving a negative review, you should take a few steps before crafting a response. To begin with, you should always respond quickly within 24 hours of receiving the check. You could react even faster by contacting the customer directly via email or social media if they provided their contact information. Next, give your customers all the information they need to communicate their grievances better: name them directly in your response and thank them for giving feedback that helps you improve your product and service. This allows you to turn a potentially harmful comment into an engaging discussion point on your page, opening the door for communication and valuable feedback from potential customers.